Terms of Service

1. Service Provider

GlobalBus Lda. — Parque Empresarial Laborim, Largo UTIC 100, Armazém G2, 4430-246 Vila Nova de Gaia, Portugal. Email: geral@globalbus.pt. GlobalBus is a B2B distributor specialising in bus bodywork parts, selling exclusively to transport operators, companies and professionals in the sector.

2. Registration and User Account

An account is required to access prices and place orders. The user agrees to:

• Provide true, complete and up-to-date information at the time of registration.
• Keep their login credentials confidential.
• Notify GlobalBus immediately of any unauthorised use of their account.
• Use the platform exclusively for professional and lawful purposes.

3. Order and Payment Process

Orders are processed as follows:

• Once the customer confirms the order, it is registered with the status Under review. Our team checks the items, weight and dimensions, and may adjust the shipping cost if necessary. At this stage the customer does not yet receive bank transfer details.
• The only accepted payment method is bank transfer. Once GlobalBus has reviewed and confirmed the order, it moves to Awaiting payment status and the customer receives the bank transfer details. The customer has 24 hours to complete the transfer, quoting the order number (e.g. GB2026-XXXX) in the description field. If payment is not received within this period, the order may be cancelled.
• Once payment is confirmed, the order is processed and dispatched. Prices shown include VAT at the applicable legal rate.

4. Delivery

Deliveries are made to mainland Portugal, Madeira and the Azores. For mainland Portugal, the usual timeframe is 3 to 5 business days after payment confirmation, via Nacex courier (€8.00 incl. VAT). For the islands, transport is arranged by the customer. We are not responsible for delays caused by couriers or events beyond our control.

5. Returns and Complaints

The customer has the right to return items with manufacturing defects or delivered in error, within 48 hours of receipt. To initiate a return, contact geral@globalbus.pt with the order number and a description of the issue. Items damaged in transit must be reported within 48 hours of receipt, with photographic evidence.

6. Availability and Pricing

GlobalBus endeavours to keep stock and price information up to date. However, in the event of a discrepancy between the displayed price and the actual price (typographical error or ERP update), GlobalBus will contact the customer before processing the order. We reserve the right to decline orders in the event of stock unavailability.

7. Intellectual Property

All content on this website — including text, images, logos and code — is the property of GlobalBus Lda. or its suppliers, and is protected by copyright. Reproduction, distribution or use without prior authorisation is prohibited.