Frequently Asked Questions

How do I place an order?

Create a free account, browse the catalogue, add items to your cart and confirm at checkout. You will receive bank transfer details after confirmation.

Can I cancel or modify an order?

Contact us as soon as possible at geral@globalbus.pt. We will do our best to accommodate the request, but cannot guarantee changes once processing has started.

What payment methods are accepted?

We accept bank transfer. After confirming your order, you will receive bank details by email and in your orders area.

What reference should I use for the bank transfer?

Use your order number (e.g. GB2026-XXXX) as the transfer description. This allows us to identify your payment immediately.

What are the delivery times?

For mainland Portugal, the usual delivery time is 3 to 5 business days after payment confirmation.

Do you deliver to the islands?

Yes, we deliver to Madeira and the Azores. Orders to the islands are subject to additional shipping costs and longer delivery times, which will be confirmed before finalising the order.

How do I know if a product is compatible with my bus?

Use the brand and model filters in the catalogue to find compatible parts. If in doubt, contact us at geral@globalbus.pt.

What do I do if a product is out of stock?

On the product page you can submit a stock request. We will notify you as soon as the item is available.

Do I need an account to see prices?

Yes. Prices are only visible to registered and logged-in users. Registration is free.

How do I recover my password?

On the login screen, click "Forgot your password?" and follow the instructions sent to your email.